Refund Policy

Refund Policy

At Velmont, customer satisfaction is our priority.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include all original packaging

• Not show signs of wear, damage, or alteration

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the item and packaging to help us process your request quickly.

Refund Process

Once your request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific restrictions.

Contact

For all return and refund requests, please contact us through our Contact Us page before returning any item.

Thank you for shopping with Velmont.