FAQ

Frequently Asked Questions

How long does shipping take?

Most orders arrive within 6–15 business days depending on the destination country.

Do you provide tracking information?

Yes. Tracking information is sent by email once your order has been shipped.

Can I cancel my order?

Orders can only be canceled before they are processed and shipped.

What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

Do you ship internationally?

Currently, Velmont ships to the United States, Canada, United Kingdom, and Australia.

What if my item arrives damaged?

Please contact us within 7 days of delivery and provide photos of the damaged item.

How do I choose the correct size?

Please refer to the size guide available on each product page before placing your order.

How can I contact customer support?

You can contact our support team through the Contact Us page on our website.